Returns & Exchanges
At Old Bones Co, we want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number and the reason for your return.
Prepare Your Package
Carefully pack the item in its original packaging, ensuring all hardware, instructions, and protective materials are included to avoid restocking fees.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing